FAQ

You can book a transfer on our website by filling out the booking form, by phone, or by email. After submitting your request, you will receive a confirmation at the specified email address.

We accept payments by Visa, Mastercard, and MIR bank cards on our website. Bank transfer payment is also available for corporate clients. Cash payment to the driver is possible by prior arrangement.

Yes, you can pay for a transfer for another person. The payer will be indicated in the payment document, and the passenger details will be in the order. This does not affect the quality of service in any way.

All drivers undergo thorough verification: driving license confirmation, driving experience check (minimum 5 years), background check, and regular medical examinations.

We use business and premium class vehicles: Mercedes-Benz E-Class and S-Class, BMW 5 and 7 Series, Audi A6 and A8, as well as Mercedes V-Class minivans. All vehicles undergo regular maintenance.

Yes, all trips are insured. We are responsible for the safety of passengers and their luggage throughout the entire route.

You can cancel or change an order by email or phone no later than 24 hours before the scheduled pickup time. A cancellation fee may apply for cancellations made less than 24 hours in advance.

We track flight status in real time. If your flight is delayed, the driver will wait for you at the airport at no extra charge. Free waiting time is up to 1 hour from the actual landing time.

Yes, you can change the route by agreement with the driver. Additional deviations from the route may require a surcharge, which the driver will inform you about in advance.

The driver will meet you in the arrivals area with a sign showing your name. If you cannot find the driver, contact us by phone — we will resolve the issue promptly. Free waiting time at the airport is 1 hour from the time the plane lands.

A standard transfer includes up to 3 pieces of luggage (suitcases) and hand luggage. For larger amounts of luggage, we recommend booking a minivan. You can check capacity when booking.

Yes, we provide child car seats upon request. When booking, please indicate the child's age and weight so we can provide the appropriate seat. This service is free of charge.

A transfer is an individual transportation service delivering a passenger from point A to point B along a pre-agreed route. Unlike a taxi, a transfer is booked in advance, the driver meets the passenger, and assists with luggage.

A transfer is a trip along a fixed route (e.g., airport to hotel). Car rental with a driver is an hourly service where the vehicle and driver are at your disposal for an agreed period of time.

The driver meets you in the arrivals area of the airport or at the station platform with a personalized sign. You will easily recognize them among other greeters. The sign will display your name or company name.